1. Scope
This policy covers services ordered from Devlakes through this client portal.
[DEVLAKES TO COMPLETE: list which products it applies to - hosting, VPS, support plans - and any that are treated differently.]
2. Refund eligibility
[DEVLAKES TO COMPLETE: state whether a money-back period is offered and, if so, its length and the conditions attached. If no refund period is offered, say so plainly.]
3. Non-refundable items
[DEVLAKES TO COMPLETE: e.g. setup fees, domain registrations and renewals, third-party licences, and any work already performed under a support plan.]
4. Cancelling a service
[DEVLAKES TO COMPLETE: how and when to cancel, notice required before renewal, and whether cancellation is immediate or at the end of the paid term.]
Cancellation requests for an active service can be submitted from the client area under My Services.
5. Renewals
[DEVLAKES TO COMPLETE: renewal timing, invoice/reminder schedule, and whether renewal payments are refundable.]
6. How to request a refund
Refund requests can be submitted by opening a support ticket or through the contact form.
[DEVLAKES TO COMPLETE: information the customer should include, and who reviews the request.]
7. How refunds are issued
[DEVLAKES TO COMPLETE: refunds to the original payment method, expected processing time, and who bears any transaction fees.]
8. Chargebacks
[DEVLAKES TO COMPLETE: what happens to an account if a chargeback is raised before contacting support.]
9. Contact
Questions about this policy can be sent through the contact form.
